Return & Warranty
At Gofanco we do our due diligence on providing quality solutions and reliable products for our customers. If a return or replacement is needed, we’re here to assist you every step of the way.
- Item(s) returned within 60 days of the original date of purchase are eligible for a refund or exchange.
- Item(s) that have been purchased directly from Gofanco, from either Gofanco.com or Amazon, can be returned to Gofanco. Gofanco products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
- All returns must include the original packaging (item box, manuals, warranty cards, cords, registration information, installation disc, etc).
- Shipping & handling fees cannot be refunded, and international customers will be responsible for shipping the returned item(s).
- Gofanco’s return policy does not cover products that have been damaged as a result of accident, misuse, or unauthorized modifications and disassembly.
To speak directly with one of our agents for more information on returns, please email email@example.com. Please have your Order ID ready as well as the part number on hand. We will get back to you within 1 business day.
How To Return a Product
Send an email to firstname.lastname@example.org for all return inquiries with the following information:
- Order ID
- Part Number and Quantity
- Reason for Return
- Condition of Product (Upload Photo) A representative will be in contact with you to guide you through the rest of the return process. Once the product is received and evaluated, a refund will be initiated immediately to your original form of payment. It usually takes around 3-5 business days for the refund to post to your account.
All claims made under the Gofanco Warranty policy will be governed by the terms posted in this warranty statement.
All Gofanco products are backed by 1-year limited manufacturer warranty and free lifetime tech support from our experienced technical team located in Silicon Valley.
Under this warranty, you will be able to direct your claims to Gofanco if you have a valid order ID and is within the warranty period. Warranty does not apply to products bought through unauthorized resellers.
If a defect arises during the Warranty period, email email@example.com for all defective inquiries. Gofanco, at its discretion will (1) repair the Product at no charge using new parts or parts that are equivalent to new in performance and reliability, (2) exchange the Product with a product with equivalent functionality formed from new and/or previously used parts that are equivalent to new in performance and reliability, (3) Free return if the product(s) is claimed and proven to be defective within 90 days of purchase date.
Extended WarrantyExtended 2-year warranty is available to customers who sign up for the Gofanco Loyalty Program and products purchased after the loyalty program registration date. Extended warranty cannot be added to a warranty period that has already expired. You do not need to register a product for the extended warranty, as it will automatically be registered with a valid order ID.
Gofanco Uses Fulfillment By Amazon
Gofanco products sold on Amazon.com that state they are "Fulfilled By Amazon" are packed, delivered, and come with customer service via Amazon. Any questions or concerns pertaining to the fulfillment (delivery) of your Gofanco item on Amazon.com should be dealt with through Amazon. Fulfillment By Amazon products come with a 30-day return policy. However, please contact us before returning if you have a technical issue with the product, as we will be able to help.
Questions for Amazon Customer Service?
Call: 1 (888) 280-4331