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PRO-Capture Series Devices Troubleshooting Guide
1. Make sure the HDMI output from source is NOT HDCP protected. The capture device requires non HDCP signal to work.
2. Is the Camera set to 1080p or below? Capture device could not handle the resolution above 1080p60. 1080i sources are not supported.
- Connect your camera to a monitor directly to make sure your HDMI is working properly.
- Connect the camera to a 1080p